Privacy Policy

1. Introduction

This Privacy Policy describes our current practices regarding the collection, use, and protection of personal information when you use the Quran Chat marketing website and the Quran Chat application. We are committed to respecting your privacy in line with our Islamic values and applicable data protection laws. For the current state of our practices, see this policy and any updates we publish here.

2. Who we are

“Quran Chat,” “we,” “us,” and “our” refer to the operator of the Quran Chat platform, including the website at thequranchat.com and the application. Our contact details are set out in the Contact section below.

3. Our websites and analytics

Our websites (thequranchat.com and ask.thequranchat.com) and the web app (app.thequranchat.com) use Cloudflare Web Analytics to count visits. It is designed to work without cookies, local storage or fingerprinting, and gives us aggregate figures: page views, referring sites, countries, and browser and device types (see Cloudflare's privacy policy). Our current practice is to avoid collecting identifiable personal data through the marketing website where possible. For any changes to this practice, we will update this policy.

4. The Quran Chat application

4.1 Account

You sign in with Google. From your Google account we receive your name, email address, and profile picture, as provided by Google. We use this information to create and identify your account.

4.2 Chat and conversation data

We store your chat threads, including the messages you send and the answers you receive, to provide the chat experience (including saved chats) and to improve our service. Conversations are intended to be private and are not shared publicly. We do not sell your personal data; we share it only with trusted providers (such as our hosting partners) as necessary to operate the service and as described in this policy.

4.3 Usage and technical data

We keep a daily message counter for your account to apply the daily message allowance. We also keep basic technical and security logs, including your IP address, for rate limiting and abuse prevention. Server logs, which can include IP addresses, are kept for 60 days.

4.4 AI model

Answers are generated by Quran Chat's own AI setup: an open model (Qwen3) configured for Quran Chat, which answers from the Mufti Taqi Usmani translation and Ma'ariful Qur'an and checks its citations and Arabic quotes. It runs on the operator's own hardware, and our current practice is not to send user messages to third-party AI providers. See our Terms of Service and Disclaimer for how we describe the AI and its limitations.

4.5 Voluntary support via PayPal

If you choose to support Quran Chat through PayPal (paypal.me/balint94), PayPal processes the payment under its own privacy policy. PayPal shares with us the details it shows to a payment recipient, such as your name, email address, the amount, and any note you add. We use these details only to thank you, to keep a record of the support we receive, and as required by law. Sending support is optional.

4.6 Free chat on ask.thequranchat.com

The free chat on ask.thequranchat.com works without signing in. When you ask a question there, your browser sends it to the Quran Chat service together with a Cloudflare Turnstile check, which helps us tell people from automated traffic; Cloudflare receives your IP address for this check. We store each question and the answer it receives in our database as a separate conversation, under a shared guest record, with the time it was asked. Our current practice is to store these questions and answers without your name, email address, IP address, or any account or device identifier, so we are generally unable to tell which questions came from you. We use them to answer you and to improve our service, and we currently keep them until we delete them. To limit how many questions can be sent per minute, we count the questions sent from your IP address for about a minute, after which the count expires. Please avoid including personal details in your questions.

5. Data retention and deletion

We retain your data for as long as your account is active and as needed to provide the service and comply with legal obligations. Deleting your account deletes the account and its chats, and we aim to remove personally identifiable information promptly. We may retain certain information where required by law or for legitimate operational purposes (e.g. fraud prevention, legal compliance). Questions and answers from the free chat on ask.thequranchat.com (Section 4.6) are currently kept until we delete them. For details on exercising your rights, see the Data Rights section below and our Data Rights page.

6. Error reports

When an error occurs on our websites, in the app or in the Quran Chat service behind them, an error report is sent to our own error-tracking system (GlitchTip, open-source software we host ourselves) on our server at RackNerd in Strasbourg, France; our current practice is not to use a third-party error-tracking service. A report includes the error message and where in the code it happened, the page or screen address without anything after a “?” or “#”, the steps just before the error (pages opened, requests made and buttons pressed), your browser, operating system and device type, the app version, the time, and the IP address the report was sent from. Reports are set up to leave out cookies, your name and email address, what you type (including your chat messages), request contents, and session recordings. We keep reports for 90 days, use them only to find and fix errors, and only we have access to them.

7. Third-party services

We use third-party services for sign-in, voluntary support payments, hosting, and analytics: Google (sign-in), PayPal (voluntary support payments, see Section 4.5), Cloudflare (website hosting, content delivery, DNS, security, and Cloudflare Web Analytics), Hetzner (our servers in Germany, which run the Quran Chat service and its database), and Backblaze B2 (backups, in the EU). Our operator also keeps encrypted backup copies on its own computer in the United Arab Emirates. We also rent servers from RackNerd in Ireland (Dublin: e-mail, including our mailboxes and emails to our addresses such as salaam@thequranchat.com), France (Strasbourg: error tracking, see Section 6, and uptime monitoring) and the United States (DNS). Our current practice is not to use third-party AI providers to answer your messages. Each provider has its own privacy practices; we encourage you to review them where relevant.

8. Cookies and similar technologies

Cloudflare Web Analytics, which we use on our websites and web app, is designed to work without cookies (see Section 3). In the application, we may also use cookies or similar technologies for sign-in and security. Where we use consent mechanisms, we will not insert tracking if consent is not given, in line with our then-current practice. For more detail, see our Cookie Policy.

9. Your data rights

Depending on your location, you may have rights to access, rectify, delete, or export your data, or to object to or restrict certain processing. You can request deletion of your account and associated data through the app or by contacting us. We will respond in line with applicable law. For a summary of your rights and how to exercise them, see our Data Rights page.

10. Security

We take reasonable steps to protect your personal information using industry-standard measures. No system is completely secure; we cannot guarantee absolute security of your data.

11. Children and users under 18

The service is intended for users aged 16 and over. We do not knowingly collect personal data from anyone under 16. If you are under 18, the laws that apply to you (e.g. in your country or region) may require parental or guardian consent before we can process your data; our current practice is to expect that users under 18 have such consent where it is required. If you believe we have collected data from someone under 16, please contact us so we can take appropriate steps.

12. International transfers

Your data may be processed in countries other than your own, including by our service providers. We take steps to ensure that such processing is subject to appropriate safeguards where required by law.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of the service after changes constitutes acceptance of the revised policy where permitted by law.

14. Contact and data protection

For privacy-related questions, requests, or complaints, contact us at salaam@thequranchat.com. We do not designate a separate Data Protection Officer; requests are handled by our general contact. We will respond in accordance with applicable data protection law.